Popular question
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1. What TV plans are available?
We offer a variety of TV packages tailored to different viewing preferences:
Essential TV: Core channels for everyday entertainment and local news.
Expanded TV: Additional networks, including popular entertainment, lifestyle, and sports channels.
Elite TV: Access to exclusive channels like premium movies, live sports, and on-demand content.
Custom TV Plans: Build a package with your favorite channels.
For more details, visit our TV Packages page.
Essential TV: Core channels for everyday entertainment and local news.
Expanded TV: Additional networks, including popular entertainment, lifestyle, and sports channels.
Elite TV: Access to exclusive channels like premium movies, live sports, and on-demand content.
Custom TV Plans: Build a package with your favorite channels.
For more details, visit our TV Packages page.
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2. What internet speeds can I choose from?
Our internet plans are designed to meet various online needs:
Starter Plan: Ideal for basic browsing and email use, with speeds up to 100 Mbps.
Everyday Plan: Great for HD streaming and online work, with speeds up to 200 Mbps.
Performance Plan: High-speed internet for gamers and remote workers, up to 500 Mbps.
Fiber Plan: Lightning-fast speeds of 1 Gbps or more for heavy usage.
Explore our Internet Plans page for details.
Starter Plan: Ideal for basic browsing and email use, with speeds up to 100 Mbps.
Everyday Plan: Great for HD streaming and online work, with speeds up to 200 Mbps.
Performance Plan: High-speed internet for gamers and remote workers, up to 500 Mbps.
Fiber Plan: Lightning-fast speeds of 1 Gbps or more for heavy usage.
Explore our Internet Plans page for details.
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3. How can I sign up for a service?
Getting started is simple! Head to our Sign Up page, select your desired package, and complete the online form. Once your request is processed, you’ll receive an email with the next steps and an installation date.
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4. Do you provide combined TV and internet bundles?
Yes! Our bundled packages offer both internet and TV services at discounted rates. They are designed to suit various needs, from basic usage to advanced streaming and gaming. Visit our Bundles page to learn more.
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5. What comes with the Elite TV package?
The Elite TV package includes:
Premium channels such as HBO, Showtime, and Starz.
Sports networks like ESPN and regional channels.
On-demand access to movies and shows.
Exclusive 4K content for an enhanced viewing experience.
Premium channels such as HBO, Showtime, and Starz.
Sports networks like ESPN and regional channels.
On-demand access to movies and shows.
Exclusive 4K content for an enhanced viewing experience.
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6. Will I need special equipment for cable TV?
Yes, a cable receiver or streaming box is required for most of our TV plans. We offer rental options, and our team will ensure you get the setup that works best for your home.
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7. Can I change my package after signing up?
Absolutely! You can upgrade, downgrade, or customize your plan anytime by accessing your account online or contacting customer support.
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8. Can I cancel my service?
Yes, you can cancel at any time. If you’re under contract, cancellation fees may apply. Please notify us at least 30 days in advance to avoid additional charges.
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9. Are there data caps on your internet plans?
No! All our internet plans come with unlimited data, so you can stream, browse, and download without worrying about overage fees.
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10. Do your internet plans include Wi-Fi?
Yes, every internet package includes Wi-Fi. For larger homes, we also offer range extenders to ensure strong connectivity throughout your space.
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11. How long does installation take?
Installation typically takes 1–3 business days after placing your order. Our technician will set up your service and ensure everything is working perfectly.
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12. Do you offer any promotional deals?
Yes, we frequently provide special offers for new customers, including reduced introductory rates and free installation. Visit our Promotions page for current deals.